Thank you for shopping with us! We are committed to delivering your orders quickly and efficiently. Please take some time to review our shipping policy, which outlines the available shipping options, processing times, and other important information.
a. Order processing
All orders will be processed within 1-2 working days (Monday to Friday, excluding holidays). Orders placed on weekends or holidays will be processed on the next business day. Once your order is processed, you will receive an email confirmation containing tracking information (if applicable).
Please note that processing times may be slightly longer during peak seasons or sales events. We strive to keep you informed of any delays, and you can always check the status of your order through your account or contact our customer service team for assistance.
b. Transportation mode and delivery time
We offer multiple modes of transportation to meet your needs. The estimated delivery time is based on working days and does not include weekends or holidays.
Standard delivery: Orders will be shipped within 5-7 working days after processing.
Urgent shipment: The order will be shipped within 2-3 working days after processing.
• Express delivery: Shipment will be made within 1 business day after order processing (only available on business days).
Please note that the delivery time may vary depending on the destination and carrier. For international orders, customs processing may result in additional delays that are beyond our control.
c. Transportation cost
The shipping fee is calculated based on the following factors at checkout:
Delivery method: The delivery speed you have chosen (standard, expedited, express).
Destination: The shipping cost is affected by your location (domestic or international).
d. International shipping
We provide international shipping services to many countries. Please note that the following applies to international orders:
Customs duties and import taxes: International orders may be subject to customs duties, taxes, or fees imposed by the destination country.
Delivery time: The delivery time for international orders may vary depending on the destination. When your order is shipped, you will receive tracking information.
e. Shipping restrictions
Don't worry, as long as it is a legal product, we will provide you with transportation assistance as much as possible. Some special products may vary by country/region, please consult customer service for details.
f. Address accuracy
To avoid delays, please ensure that your delivery address is complete and accurate before placing an order. If you need to change your delivery address after placing an order, please contact our customer service team as soon as possible. We cannot guarantee that the address will change after the order is processed.
g. Lost or damaged goods
If your order is lost or damaged during transportation, please contact us within 7 days after receiving your tracking information. We will investigate this issue and work with the carrier to resolve it. If there is any damage, please keep all packaging materials for claims.
h. Return and exchange of goods
For information on how to return or exchange, please visit our return policy page. If you have any questions or need assistance with transportation, please feel free to contact us through the following methods:[ care@allcnhaul.com ].
We appreciate your patronage and are here to ensure a seamless shopping experience for you. Thank you for choosing us